Reviews

After dealing with a month long nightmare with my old insurance company, I reached out to the Kim Osman Group. Kat got me a quote pretty quickly, and when I had questions and wanted to modify the policy to make it more in my price range, she did it the same day. Policy signed. I'm already much happier.

Melany and the office staff they’re great , always there for you!!

I honestly could not have asked for a better experience. Melanie went above and beyond in helping me at a difficult time. It was especially appreciated as I worked with her from out of state. I almost felt that I was getting special treatment, but I think this is standard operating procedure for this company and Melanie in particular! Thanks again!!

Melanie is always ready to help when I need it and stays on top of things until everything is finalized. Always gets back to me in a timely manner.

Always have great insurance service

Always professional and courteous

Melanie McLean has been an absolute delight to work with! I needed to shop insurance due to a recent premium hike and she has been SUPER responsive, which is something I was not used to with other agencies, and SUPER helpful answering all of my questions. I highly recommend Melanie if you are in the market for insurance or if you want a responsive and dedicated experience! And she saved me a ton of money!!!!! Win win!

My wife and I had conversations with many competitors and were struck by the timeliness and professionalism we found from Melanie at Kim Osman Insurance Group! All our questions were answered and the policy was written, coordinated, and finalized in one day. What a nice experience when you get the very same treatment as the Reviews you read! Melanie was a joy to work with and is now our trusted advisor! - Don & Maria Moore

(Translated by Google) They are much faster, more reasonably priced, and more professional than other insurance companies. Highly recommended. In particular, Melanie McLean was very kind and asked if there was anything else she could do to help. (Original) 다른 보험 화사들보다 훨씬 신속하고 가격이 합리적이며 전문적이애요. 적극 추천합니다. 특히 Melanie McLean 은 친절하고 더 도와줄게 없냐며 상냥함에 감용했어요.

Tammy was a great help to us in understanding what we had for options, what everything meant, and what would be great for us.

When an insurance bomb was dropped on us, Melanie was there. She diligently followed through on almost impossible timelines and with great options and follow through. Kim also helped us out with our previous insurance company issues as well. Having an agent to deal with insurance companies directly is a life (and time and frustration) saver!! Thank you for being awesome.

Ask for Tammy! You will not be disappointed in her ability to follow thru & get you a policy you can afford.

I strongly recommend Kim Osman Insurance - the customer service/attention to detail is outstanding

Beat out several other agencies with a logical quote (not the cheapest) and excellent follow up by Melanie McClain. The sales process is a precursor of how the claims process will go. Melanie was also very helpful in explaining her policy and pricing. Overall, I was very impressed with my experience.

Excellent customer service. Melanie helped me get a liability policy to cover my dog Emma.

Tammy dropped everything on a couple of occasions to help me with insurance. She is absolutely the best!! Very happy to have been introduced to this group.

I am currently refinancing several investment properties that I have ensured through Kim Osman insurance Group. Dawn Dupree is the office manager that I interact with the most and she has been most outstanding. She responds quickly and expertly. She's also very patient with the mortgage company. The mortgage industry is going nuts right now and they've hired a lot of newbies. In every process chain, there's at least one person who doesn't yet have a good handle on what's going on. Dawn has been very patient and worked with these people beyond my capacity or tolerance level, and I've raised five teenagers.

Kim Osman Insurance Group was recommended to us when we moved to this area in 1999. We have never been disappointed with their service. Each year as our homeowner policy renews we look forward to hearing from Melanie. She fines us the best coverage at the best price that fits our needs. Melanie is excellent in assisting. Her diligence and integrity surpasses any former company we have used. Thank you Kim for your amazing employees with shout outs to Melanie and Dawn

Like many others we experienced a substantial increase in our homeowner insurance recently. Not being totally satisfied with our current agency we decided to contact a new one to obtain some quotes. Melanie McLean at Kim Osman Insurance Group provided our quote in a quick and professional manner. She took the time to answer every question we had and was able to find us a better policy at less cost. I would recommend this agency to anyone looking for any type of insurance coverage.

My husband and I have gone through Kim Osman Insurance Group for car insurance since we first got married back in 2012 - nothing but good things to say about these guys! Jennifer Dautel has walked us through several changes to our policies through the years. She's amazing - very patient and thorough, great at explaining things, and goes out of her way to find us the best possible rates! If you're considering switching your car insurance, I highly recommend giving her a call!

I have been doing business with the Kim Osman Insurance Group for over 15 years. They are very professional and kind. With both home and auto they show patience and respond in a timely manner. I would highly recommend them for anyone having insurance needs.

Excellent service! Excellent care! My wife and I love working with Tammy Miller. We always appreciate her professionalism and the value she places on our needs. Thank you, Tammy, and thank you Kim Osman Insurance group. We look forward to working with you again in the future. Paul Schryer with TheHouseShepherd.com

Really professional service! Tammy Miller took the time to explain in details all the endorsements contained in the police. She was extremely helpful to let me fully understand the coverage. Thanks Tammy!

I have been with Kim Osman Insurace for 7 years now and they are always easy to work with and help find the best rates and coverage. Melanie just recently helped me reduce my home owners premium considerably with better coverage by continuing to shop around for me after my current coverage raised their rates.

Switching all of my business to Kim Osman Insurance because they are diligent and professional. It’s refreshing to deal with folks who understand that they can still make money while saving me some.

Melanie was great to work with! She found us a great rate with a different insurer, then made it very simple and straightforward to activate the policy and get it into our escrow. There were a few issues that came up with the new insurer, but she took care of them quickly. Thanks!

We continue to have good results with Tammy @ Kim Osman Insurance and we would highly recommend without hesitation.. We have two homes insured there, now, and will continue to go that direction for our insurance needs!

Fast service and easy, they work to provide the best quotes for your needs we would highly recommend to everyone. The team at Kim Osman go over and beyond for their clients.

Kim Osman Insurance Group is awesome. Thank you Melanie for your quick and professional response.

One of the best decisions that I made was to protect my home and vehicles by contracting with the Kim Osman Insurance Group. I can say without reservation that it is one of the most pleasurable experiences that I have had in dealing with a professional service provider. Their ability to ensure complete customer satisfaction is something that is tremendously lacking in most of today’s service organizations. The owners, Kim and Pete Osman, are wonderful people with a strong commitment to business ethics and integrity. The entire Kim Osman Insurance Group team are consummate professionals and exhibit tremendous customer focus. More particularly, Jennifer Dautel, helped me with some recent changes to my automobile policy. Jennifer was exceptional in effectively communicating expectations throughout the entire process and provided me with sound insurance advice. Melanie and Tammy also assisted me with my home policy and were equally as professional and knowledgeable. The Kim Osman Insurance Group are truly experts in their field, refreshingly polite and highly responsive. As a result of my personal experience dealing with this business, I feel exceedingly confident in recommending the Kim Osman Insurance Group to any individual or organization that is contemplating a new insurance policy or seeking competitive rates and coverage. As a footnote, our locally owned small business also uses the Kim Osman Insurance Group to protect our business interests. Well done, Kim Osman Insurance Group and special thanks to the team for your performance excellence!

Melanie was most professional, always quick to address any issues, answer all my questions, and helped me to understand my policy. I appreciate and would certainly recommend the Kim Osman insurance agency. Sincerely, Susan Jones

Tammy at Kim Osman Insurance Group was so great when we needed insurance for our new home purchase! I even transferred my existing insurance for my rental property to Kim Osman. Everyone was extremely professional and responsive! We highly recommend!

We spoke with Melanie, explained what we needed and wanted and she immediately got us a new policy. I have worked with them in other areas and it has always been the same. Melanie is great.

Jennifer L Dautel has been absolutely GREAT! Very responsive and friendly each time I have the pleasure of speaking with her! Thank you!

I have been with the Kim Osman Insurance Group for 6 years now and am always pleased with their customer service. I always get a real person when I call and my inquiries are always taken care of quickly and efficiently. Great work everyone.

Friendly, knowledgeable, and followed up with me as promised. Excellent! Updating my post from a year ago. I asked Melanie for a homeowners insurance review. Forgot about it until she called me with new recommendations which improved my coverage at less price. Great service, great insurance advice, great pricing. The best.

Great experience! Tammy was wonderful to work with, quick and very efficient.

I've been with Kim Osman (not to be confused with the other Osman Ins group) for five years now and have been very pleased with the service. Everyone I speak with is always courteous, friendly and helpful. And messages and emails are consistently responded to efficiently. Happy to recommend them!

Great service from Kim and her whole team. They are without a doubt the best agent we've ever had!

Melanie McLean at the Kim Osman Ins. office in Melbourne, Fla. was very professional and saved us a lot of money on our Homeowners Policy. We would highly recommend her.

I have been with Kim Osman Insurance for over 10 years. They write my homeowners and auto. They always provide options on annual insurance premiums and actively manage accounts. I am very pleased with them and would highly recommend this agency!

We have used them for ALL of our insurance needs. (Home, auto, travel trailer, and flood) They offer amazing customer service and are always willing to help. Tammy has been so helpful over the years to help us find policies that fit our exact needs. My parents use Kim Osman Insurance as well. I highly recommend them!

I am in the process of buying my first home and they were wonderful! They got me the best policy at the best price.

Outstanding support! Tammy was very helpful! A blessing to say the least!

I had auto insurance with AARP Hartford and home owners with Tower Hill for many years. The premiums increased every year to the point I decided to check out other options. My daughter recommended Kim Osman and I called. They were able to get me the same or better coverage for over $1000 less per year. They also saved me $200/yr. on flood insurance. Needless to say, I was extremely surprised and very pleased. They were very professional, responsive and courteous. I highly recommend you check to see if they can save you a lot of money on insurance also. (BTW- I worked with Tammy and Jenifer and they were great.)

Kim Osman Insurance Group, Inc were highly recommended to us. Tammy promptly listened to our needs and addressed those needs with a platform of options. She took the time to explain the details and clarify any questions. We made our decision to move all of our insurance needs to the Kim Osman Insurance Group, Inc. I highly recommend for your insurance needs.

I've been a customer of Kim Osman's since 2013, and they've always given outstanding service! Thanks team! 👍🏾

I had just completed an inground pool project and getting that added to my homeowners insurance was simple and inexpensive. Excellent staff! Thanks Melanie.

I am thankful for the help I received from Dawn and all the employees there at Kim Osman's office. I have been with them for 15 years now. They keep my Premium payments as low as they can. Always helpful and kind. Sherry Santiago

Prompt & Reliable Service!

Very knowledgeable and experienced team. We are new to Florida and need not only the proper insurance but an education as well. We worked with both Tammy and Jennifer for home and auto Outstanding service. Outstanding people

Melanie is seriously an Angel in disguise!!! Not only did she proactively reach out to me to help me out, but she somehow managed to make everything right again!! Her professionalism, compassion, positive attitude and follow through are priceless!! Kim Osman and Co are so very lucky to have her! Great agency and great people!!

Thanks to Jennifer and the rest of the team for great courtesy and excellent service to me.

Melanie Mclean was extremely helpful in finding a new homeowners policy for me that has saved me hundreds of dollars also resulted in reducing my monthly mortgage payment significantly. I appreciate her professionalism and knowledge. I will refer all my friends and relatives to Kim Osman Insurance company. this company is a Blessing to our community. Thank you very much! Sincerely, Sarah Pyles

I'm a client of Kim Osman Insurance. I've most recently worked with Tammy Farrugia to obtain property insurance. I have to say that was the best experience I've ever had.

I can not say enough good things about this company by far the most helpful and professional group of people I have ever had the pleasure of doing business with. They have helped me so much over the years understand insurance claims and navigate issues between morgtag companies and claims process I.will be forever grateful. I will never use another agent al long as I am in Florida.

Melanie at Kim Osman Insurance Group found me the right coverage at the right cost in an expeditious manner. She was always responsive and made transferring to a new insurance policy an easy and smooth process!

The best insurance company I have ever dealt with. I am the ultimate disorganized, forgetful. mess of a human being. They make sure my insurance doesn't get canceled. And they are so nice about when they have to remind me for the umpteenth time that payment is due.

We just bought a new home and Tammy helped us in making all insurance related matters run very smoothly and painlessly. You deal with so many people when buying a home and we dealt with no one better than Tammy at Kim Osman Insurance Group. Her level of customer service was unequaled and she aggressively advocated on our behalf to make certain all our insurance needs were met. We would highly recommend this Agency.

Exceptional service! I knew right when I called and spoke to Melanie that I would not be disappointed! She is thorough and made this process simple! So easy, I asked her to shop for 2 policies for both our homes and she did a great job. I have never felt more comfortable with the insurance process. She also went above and beyond and communicated with my mortgage company and followed up right away when there were issues on their end. Thank you for such great service and care! You are top notch!

We have had a great experience with Kim Osman Insurance Group. They are always on top of any requests we have made and pro-actively compare our policies to other options if there is an increase in cost at the annual renewal. We never have to follow up to make sure that something is done because they are usually the ones reminding us that we need to do something! Great customer service!

Quick response time. Well managed and able to assist with everything I needed. Thank You

Very pleased so far with Kim Osman insurance. They helped me find the best rate around, and Tammy has helped navigate us through the process and made things smoothe and easy for us. Would recommend!

Kim Osman insurance has outstanding customer service!! Melanie is such a pleasure to work with. Thank you so much for being there for us,

We have worked with Kim Osman for years. They have been wonderful to us. Kim and Melanie are professional and do everything to accomodate our needs. Thanks Melanie for your help in the most recent transaction.

you just can not go wrong working with this fantastic group of professional group laides

Kim and Melanie are awesome to work with and the entire staff is friendly and respectful. Highly recommend the kim osman group.

I love Kim and the ladies she employs. They are all top-notch!

Tammy has been super responsive, attentive and friendly through the whole process of helping me get insurance for my house.

Always helpful saving me money. Got my new roof and saved $1400 yearly plus Melanie assisted in finding me an inspector for the roof with quick results!

Responsive, friendly and professional! Dawn recently helped us out of a difficult situation by investigating, making the necessary calls and following up until things were happily resolved. We have been with this agency for years, and they always make sure we get the most appropriate product at the best price.

Great experience! Very helpful when my refinance company wasn't! Thank you Melanie for all your help!

I am a new client . Melanie is a pleasure to work with. She is knowledgeable, professional, prompt and personable. Great experience!

Kim Osman insurance is great! I have worked with Melanie on home and Tammy on auto insurance and they are both top notch. Fast, efficient and quality service from Kim Osman insurance representatives, it doesn't get any better! Thank you SO much for taking care of our family!!! Sincerely Rebecca King and Brian Murphy

Excellent service, I highly recommend Kim Osman Insurance Group!

So far so good. Very responsive. Tammy found me the best rate of everyone I've contacted in Brevard and has been informative about everything I've asked.

Excellent customer service and follow up!

Tammy is just WONDERFUL! She helped me out in an urgent manner and was so accommodating, professional, and very friendly! Thank you Tammy for all of your help!

Best price and best customer service! Melanie's attention to detail on an incorrect wind mitigation saved me so much time, money and stress. She also personally followed up the next day to make sure all the changes were corrected at the bank with the escrow account. She is patient, knowledgeable, and a true professional!

Jennifer Dautel at Kim Osman is our rep and She is THE BEST. Actually whole company is the best. They are wonderful at customer service as well as responses to customers. I will highly recommend them to anybody.

On 12/14/18, i became a new customer of Osman Insurance and worked with customer service rep Melanie McClean. Melanie was good listener, thorough, resourceful, creative and VERY timely, the sum total of which, i switched my residential and commercial real property insurance in the same day quotes were provided, from a 11 year relationship with another company. Highly recommend this agency and agent Melanie, great job!

Thanks so much. I really appreciate this.

Both Melanie and Kim have been very helpful in helping me find good insurance and also interceding on my behalf with the insurance carriers after my home flooded during Hurricane Rita. Melanie also helped me find new flood insurance and decide on the best policy after my original flood policy was not renewed due to my making a claim. Thank you, ladies, for all the help!

renewed my poliicy with a different carrier at a much lower rate and handled all the associated paper work with insurers and bank

Always great, individualized customer service!!!

We are very glad that we switched to Kim Osman Insurance Group. The representatives are friendly, helpful, very quick in responding our questions and communicating with our lenders. The pricings are very competitive. We enjoy working with Kim Osman Insurance Group, and would highly recommend this company to friends and family!

I'm a Realtor and have used Tammy at Kim Osman's office for about 3 years now. She is knowledgeable and very responsive. She goes above and beyond to make her customers happy including me as we just purchased our brand new home!!

My insurance agent. Very friendly and will to work with you.

Great experience with a complex new construction homeowners insurance policy. Melanie M was great to work with, responded to our questions and emails and followed through until everything was finished.

Very friendly and professional customer service. Melanie went above and beyond finding me a great quote and explaining my policy coverage.

I have been a customer for almost 10 yrs. The staff is friendly and helpful. To no fault of this agency, a few of the companies they carry do not offer good rates. Jennifer, Kim, and the rest of the staff will do what they can to get the best rates possible with one of the companies they carry.

Thank you Melanie. Wonderful service. Very quick service and personal detail to my insurance needs. Thank you soooo much.

I've had my home and autos covered through Kim for 9 years and know that she has my back. Melanie always greets you with a smile and is extremely efficient in handling my needs and Kim is always willing to take time to review coverage and work to provide the best coverage, Highly recommended!

Working with Melanie has has been a great experience. I was in a bit of a time crunch to close on my house and Melanie got back to me the same day with several quotes and was able to meet my needs with my homeowner's insurance. Prompt, professional and friendly service.

Customer Satisfaction is the main reason I'm switching all my insurance needs to Kim Osman Insurance Group, Inc. Tammy Farrugia was excellent in explaining flood insurance coverage. One can tell she is a consummate professional and knows the insurance business. All my questions were asked and answered. I didn't feel rushed or confused with the process. I will be switching my home owners policy in the near future to Kim Osman. I can't wait to switch my home owners insurance when possible. It's easy to see how the Kim Osman Insurance Group, Inc, deserves 5 stars.

I've been with Kim Osman for 12 years now they really take care of their clients. Melanie has been great to work with if you want a company that will give your personalized attention look no further!

Tammy has been a joy to work with. Not only did the company come in at the least expensive insurance policy, but also the best of the 3 I received. Tammy has been attentive to our questions and kept us informed with information that she had received. She was consistent in contact with us. Not allowing too much time to pass without making contact to see where we were and how we were doing. She has answered all our questions and we plan to look into other policies with this company as well.

The owners and staff of Kim Osman and the Group take the time to do business like business should be done with forecast, diligence and care.

Jennifer Dauntel did a great job for me and found me the best insurance policy at the most affordable cost. I highly recommend this agency.

As a soon to be resident of Florida and having never owned a home in the state, Tammy Farrugia at the Kim Osman Insurance Group helped me through the process, provided me with various options for coverage and was an excellent communicator. She made getting home owners insurance easy! Thanks Tammy!